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Alert over electrical fault in Mercedes-Benz GLE (167)
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The Consumer Protection Commission (CPC) of Zimbabwe has issued an urgent public warning regarding a vehicle recall for the Mercedes-Benz GLE (167) model due to significant safety concerns raised by authorities in South Africa. The recall follows reports of a potential fault in the vehicle's high-voltage starter-alternator system, which could pose a serious safety risk to drivers.
According to the CPC, the alert is based on a notification from the Common Market for Eastern and Southern Africa (Comesa) Competition Commission (CCC), which issued a warning after the National Consumer Commission of South Africa (NCC) reported the issue on April 7, 2025.
The fault involves the vehicle's high-voltage starter-alternator system, where the control unit's processor may experience an overload. This issue can cause the system's monitoring function to incorrectly detect a faulty component in the high-voltage starter-alternator, potentially leading to the deactivation of the starter-generator's functions. In such cases, the vehicle could lose propulsion power unexpectedly, which significantly increases the risk of an accident.
The CPC confirmed that the recall affects a total of 54 Mercedes-Benz GLE (167) vehicles sold across South Africa, with the possibility that some of these vehicles have been exported to other Comesa countries, including Botswana, Lesotho, Namibia, and Swaziland.
The NCC of South Africa has reported that the affected vehicles were produced between 2022 and 2025. The CPC has urged all affected consumers to contact an authorised Mercedes-Benz dealer to have their vehicles checked and repaired at no extra cost.
In response to the situation, the Comesa Competition Commission (CCC) has committed to ongoing monitoring and collaboration with relevant authorities to ensure consumer safety within the region. The CCC also reminded consumers of their right to safe and quality products under the Comesa competition regulations, urging all vehicle owners to prioritise their safety and take immediate action regarding the recall.
The Mercedes-Benz GLE (167) recall underscores the importance of maintaining the highest standards of vehicle safety. The CPC emphasized that consumers should stay vigilant about any recalls or safety notices related to their vehicles, ensuring timely action to protect themselves and others on the road.
As the automotive industry continues to evolve, the recall serves as a reminder of the critical role of manufacturers in ensuring the safety and reliability of their products. The CPC and CCC are both working to keep consumers informed and ensure that vehicle safety remains a top priority for manufacturers across the region.
According to the CPC, the alert is based on a notification from the Common Market for Eastern and Southern Africa (Comesa) Competition Commission (CCC), which issued a warning after the National Consumer Commission of South Africa (NCC) reported the issue on April 7, 2025.
The fault involves the vehicle's high-voltage starter-alternator system, where the control unit's processor may experience an overload. This issue can cause the system's monitoring function to incorrectly detect a faulty component in the high-voltage starter-alternator, potentially leading to the deactivation of the starter-generator's functions. In such cases, the vehicle could lose propulsion power unexpectedly, which significantly increases the risk of an accident.
The CPC confirmed that the recall affects a total of 54 Mercedes-Benz GLE (167) vehicles sold across South Africa, with the possibility that some of these vehicles have been exported to other Comesa countries, including Botswana, Lesotho, Namibia, and Swaziland.
In response to the situation, the Comesa Competition Commission (CCC) has committed to ongoing monitoring and collaboration with relevant authorities to ensure consumer safety within the region. The CCC also reminded consumers of their right to safe and quality products under the Comesa competition regulations, urging all vehicle owners to prioritise their safety and take immediate action regarding the recall.
The Mercedes-Benz GLE (167) recall underscores the importance of maintaining the highest standards of vehicle safety. The CPC emphasized that consumers should stay vigilant about any recalls or safety notices related to their vehicles, ensuring timely action to protect themselves and others on the road.
As the automotive industry continues to evolve, the recall serves as a reminder of the critical role of manufacturers in ensuring the safety and reliability of their products. The CPC and CCC are both working to keep consumers informed and ensure that vehicle safety remains a top priority for manufacturers across the region.
Source - the herald
