Breaking News

Telecel offers contract packages with bonus benefits

by Staff Reporter
20 February 2013 | 3872 Views

Telecel has introduced a new fixed payment platform and is offering existing and potential customers new attractive fixed payment contract packages that allow unlimited local calls and bonus text messages and data.

The packages are meant to give customers greater control and flexibility over their cellphone expenditure, as well as attractive bonus usage that could result in them having usage every month worth up to five times the amount of their monthly subscription.

The bonus services range from unlimited local calls made to a single Telecel number of the customer's choice to completely unlimited local calls, text messages across all networks and unlimited local data, depending on the package.

Those who sign on for one of these packages will also receive priority customer service at Red Desks at all Telecel outlets and from a dedicated Red Customer Care Team in Telecel's award-winning Call Centre.

"We are excited at this Telecel landmark development and we are fully geared to providing the best customer experience ever for all subscribers who come onto this new service," stated Customer Operations Director Mrs Zodwa Chinyenze.

Sales & Distribution Director Donald Mupfunya added: "We are fully aware of the need to increase our retail footprint and plans are at an advanced stage to acquire and open additional shops countrywide. We have deployed a full sales force to ensure we reach anyone and everyone wanting to come onto Telecel Red. Just give us a call and we will come to you and advise you on the best plan for you."

The new product, Telecel Red, consists of a choice of three packages, with an option of either an outright postpaid or flexi (hybrid) choice, each with a credit limit for local calls.

Flexi subscribers can recharge their accounts using a normal recharge card or voucher for usage outside the package benefits and when their credit limit is reached within the month. Usage outside the package benefits includes international calls and international text messages.

Post-paid customers will be billed for usage outside the package credit and benefits. When their credit is used up they will be able to continue to use their line up to a set credit limit. When that limit is reached they will be advised by text message. They will then have to make a payment to continue using the line up to the value of the payment made. There is, therefore, no bill shock with a post-paid Telecel Red package.

There are three options available: a $30 a month package, a $60 a month package and a $150 per month package.

The Telecel Red 30 package is $30 per month. It allows the customer up to $30 worth of local calls, data and text messages per month and unlimited calls to one Telecel number of the subscriber's choice. It also includes 60 free megabytes of data.

The Telecel Red 60 package allows up to $60 worth of local calls, text messages and data per month, unlimited calls to Telecel numbers, unlimited local text messages and an additional bonus 120 megabyte data allowance.

The Telecel Red 150 package, which costs $150 per month, allows unlimited local calls to any number across all networks, as well as unlimited local text messages and local data.

The unlimited usage in all three packages is subject to the Fair Usage Policy, meaning that if usage is excessively more than could be expected of an average person, usage may be restricted.

Those wishing to take advantage of one of these packages sign a 12-month contract with Telecel, which means they are assured of the benefits of the package continuing for at least 12 months. Where the contract includes provision of a handset, the contract length is 24 months.

Telecel Red packages or bundles are the first packages with unlimited usage to be offered by any network in Zimbabwe.

These value-added packages for contract customers have been made possible by Telecel's installation last year of a new intelligent network (IN) and a new billing system.

Past Telecel value-for-money deals have been limited to regular pre-paid subscribers, who charge up their account using recharge vouchers or scratch cards.

Telecel Red is, says Telecel Communications & Branding Director Obert Mandimika, an example of the innovation and best value for money promises that were made by Telecel Zimbabwe when it rebranded in February last year.

"We have provided many innovative value-for-money products and services in the past, even before the rebranding, but most of them, such as our Mega Juice card which includes bonus airtime, have been for pre-paid customers who recharge their accounts with recharge cards or vouchers," he said.

"This is the first time in Zimbabwe that packages with such value for money have been made available to subscribers on the post-paid platform. We are currently the only local network offering a package with unlimited calls, text messages and data."  

Marketing Director Octavius Kahiya added, "Existing contract customers who would like to take advantage of the greater control, flexibility and huge value-for-money services that Telecel Red offers can opt to switch to a Telecel Red contract.

"Non-contract Telecel customers who apply to become Telecel Red subscribers can arrange to retain their existing Telecel number as their Telecel Red number.

"Non-Telecel customers may find it pays them to acquire a Telecel Red contract line and make it their primary number, given the unique value that the free unlimited usage offers them," he said.

He added that the three Telecel Red packages have been designed with the spending patterns of different consumers in mind. They are ideal for those who currently spend upwards of $30 a month on airtime, texts and data.

While many individuals may want to take advantage of the $30 a month package and even the $60 a month package, the $150 package is likely to be particularly attractive for senior managers and successful business owners, with its unlimited talk time across all local networks and unlimited local text messages and data.

Chief Commercial Officer Ashraf Elguindy commented further: "We have a history of introducing real game changers in this industry locally and this is just another one of them.

"We coined the name Juice and today it has become a household name for recharging. The reduction of pricing of SIM cards to just a dollar was originally introduced by Telecel and revolutionised mobile communications in Zimbabwe.




"We also have introduced other revolutionary products and services, including Emergency Credit, our Caller Ring Back Tunes service (CRBT) Teletunes, value-packed customer-centric data bundles and the value for money enshrined in the ever-popular Mega Juice, which is now being copied by some of our competitors.

"We have always been driven by creating best value for money for our customers and, with the new network upgrades and capacitation we have been investing in, we have more plans in the offing."


Telecel

Source: Telecel Zimbabwe

Should airtime and street vendors pay the $1 a day State levy?

Yes
10.36%
No
83.14%
Desperation
6.51%
676

Comments

News Updates

Email:

Latest News

Harare twins with China's biggest manufacturing provinces - Harare Met...

by Staff Reporter | 20 August 2014 | 30 Views

Govt in bid to stamp out fake seeds - The government is working with s...

by Staff Reporter | 20 August 2014 | 498 Views

New 4Play condoms hit Zimbabwe streets as sex-scandals increase - A ne...

by Staff reporter | 20 August 2014 | 3731 Views

RBZ pays 16 year old Meikles debt - Reserve Bank of Zimbabwe (RBZ) has...

by Staff reporter | 20 August 2014 | 1755 Views

Car thief voluntarily implicates himself on two more counts - A man ja...

by Staff reporter | 20 August 2014 | 2462 Views

Zanu-PF MP's trial kicks off - The trial of Zanu-PF legislator for Mho...

by Staff reporter | 20 August 2014 | 1812 Views

Zimplats mine shut down - The Bimha mine in Zimbabwe, operated by Zimp...

by Staff reporter | 20 August 2014 | 2693 Views

SADC to drive greater benefits from Mugabe's leadership - As the curt...

by John Sigauke | 20 August 2014 | 1732 Views

Cable thief electrocuted near JM Nkomo airport via WhatsApp update - ...

by Concerned Citizen | 20 August 2014 | 2776 Views

Lost and found ID, Samantha Dube from Bubi district - WhatsApp update ...

by SA Resident | 20 August 2014 | 954 Views

Tsvangirai, the best since sliced bread - The highly compromised elect...

by Dlayila Omuhle | 20 August 2014 | 3492 Views

'Solusi University students having torrid time' - WhatsApp update

by Concerned Citizen | 20 August 2014 | 3266 Views

Bosso hike gate charges

by Sikhumbuzo Moyo | 20 August 2014 | 1792 Views

Children report policeman father over negligence

by Staff reporter | 20 August 2014 | 1693 Views

MDC-T youths, pastor remanded in custody - The seven MDC-T youths and ...

by Staff reporter | 20 August 2014 | 1414 Views

Zanu-PF provincial chair makes a U-turn on Mutasa national chair backi...

by Staff reporter | 20 August 2014 | 2386 Views

Zanu-PF infighting blights economic recovery - Political and economic...

by Staff reporter | 20 August 2014 | 1050 Views

Zanu-PF provinces torn over presidium endorsement - All 10 provinces i...

by Staff reporter | 20 August 2014 | 2166 Views

Mugabe recalls 6 ambassadors

by Staff reporter | 20 August 2014 | 4117 Views

'Mugabe aware of farm invasions,' says Dabengwa

by Staff reporter | 20 August 2014 | 2320 Views

Mugabe rejects Tsvangirai's fresh polls call

by Staff reporter | 20 August 2014 | 2102 Views

Dembare players in fist fight over bonuses

by Staff reporter | 20 August 2014 | 2430 Views

'Prophet Magaya must be arrested for bigamy'

by Staff reporter | 20 August 2014 | 5309 Views

Garden boy scalds tenant with porridge

by Mashudu Netsianda | 20 August 2014 | 1769 Views

Woman uses friend's house to get loan

by Staff reporter | 20 August 2014 | 1698 Views

SK Moyo steps up VP campaign

by Staff Reporter | 20 August 2014 | 1841 Views

Prophet Magaya accused of making death threats

by Staff reporter | 20 August 2014 | 1698 Views

Shona songs row, man loses teeth - AN argument over Shona songs that w...

by Staff reporter | 20 August 2014 | 2416 Views

'I nearly landed in trouble with Mugabe,' says Moyo

by Staff reporter | 20 August 2014 | 3159 Views

Entertainment

Ex-Q dumps wife and 2 kids, elopes with Sugar Mummy - Flamboyant rappe...

by Staff reporter | 20 August 2014 | 2341 Views

DJ Cleo's goalkeeping dream going nowhere

by Staff reporter | 20 August 2014 | 1629 Views

New MaZimba film out soon

by Staff Reporter | 19 August 2014 | 2633 Views

The Real D2 Revealed

by Staff Reporter | 19 August 2014 | 1311 Views

Munotidako charms Macheso - Controversial lyricist Jacob Moyana charme...

by Tawanda Marwizi | 19 August 2014 | 1995 Views

Harare artist releases new Hip Hop single

by Staff Reporter | 18 August 2014 | 813 Views

Reason why Minnie Dlamini dumped Khune - SABC sports presenter Minnie...

by Staff reporter | 18 August 2014 | 5531 Views

SABC threatens to fire Generations actors - The SABC has threatened t...

by Staff reporter | 18 August 2014 | 1989 Views