Business / Companies
RTG embarks on a major refurbishment exercise
14 Apr 2011 at 12:12hrs | Views
Rainbow Tourism Group has embarked on a major refurbishment of its hotels starting with its flagship Rainbow Towers at a cost of US$7,5 million.
The refurbishment has been split into two with the hotel side taking immediate priority while the conference centre will be attended to next year.
The completion of the project will result in the biggest hotel in the country assuming an international look and feel that matches leading hotels worldwide. It would also have an open look where a guest will have a broader view of the hotel including the reception and the restaurants upon entering the hotel.
To achieve this, two of the existing restaurants that are adjacent to the reception area - the Kombahari and Harvest Gardens - will be collapsed into one open restaurant with a sitting capacity of 156 people.
An addition to the restaurant would be an internal private seating for 10 people and a patio overlooking the pool.
Speaking on the sidelines of a suppliers' cocktail last week, Rainbow Towers general manager Richard Nkomo said their operation would be premised on three basic values and customer expectations, cleanliness, comfort and convenience.
"Before we speak, the guest forms an opinion. Today's guests are faced with more choices and levels of quality than they ever thought possible. "The winning Rainbow Towers Hotel will ensure that its product meets and exceeds these guest expectations. Guests will no longer accept mediocre services and amenities like stained carpets, worn-out blankets and sheets or threadbare towels.
"Our absolute best investment will be good bedding and room comfort," he said.
Speaking at the same occasion, RTG's corporate and brands manager Ms Elta Nengomasha said their clients should expect to experience some of the changes even before the completion of the refurbishment of Rainbow Towers.
"Rainbow Towers will remain open for business throughout the refurbishment exercise and our guests can expect an improvement in service.
"For instance, the food is now even better than it was before," she said.
She added that although the refurbishment exercise focused on Rainbow Towers and A'Zambezi River Lodge for now, plans were underway to spread it to all the group's properties.
"At the moment only soft furnishings are being attended to at our other hotels with major refurbishment expected to follow later," she said.
Meanwhile, the hotel group is running a promotion for its business partner product where participants stand to win a holiday trip to London or a shopping trip to any one of the following destinations - Singapore, China and Malaysia - with the third prize being a shopping trip to South Africa.
The prizes include return tickets and spending money for two people.
The refurbishment has been split into two with the hotel side taking immediate priority while the conference centre will be attended to next year.
The completion of the project will result in the biggest hotel in the country assuming an international look and feel that matches leading hotels worldwide. It would also have an open look where a guest will have a broader view of the hotel including the reception and the restaurants upon entering the hotel.
To achieve this, two of the existing restaurants that are adjacent to the reception area - the Kombahari and Harvest Gardens - will be collapsed into one open restaurant with a sitting capacity of 156 people.
An addition to the restaurant would be an internal private seating for 10 people and a patio overlooking the pool.
Speaking on the sidelines of a suppliers' cocktail last week, Rainbow Towers general manager Richard Nkomo said their operation would be premised on three basic values and customer expectations, cleanliness, comfort and convenience.
"Before we speak, the guest forms an opinion. Today's guests are faced with more choices and levels of quality than they ever thought possible. "The winning Rainbow Towers Hotel will ensure that its product meets and exceeds these guest expectations. Guests will no longer accept mediocre services and amenities like stained carpets, worn-out blankets and sheets or threadbare towels.
"Our absolute best investment will be good bedding and room comfort," he said.
Speaking at the same occasion, RTG's corporate and brands manager Ms Elta Nengomasha said their clients should expect to experience some of the changes even before the completion of the refurbishment of Rainbow Towers.
"Rainbow Towers will remain open for business throughout the refurbishment exercise and our guests can expect an improvement in service.
"For instance, the food is now even better than it was before," she said.
She added that although the refurbishment exercise focused on Rainbow Towers and A'Zambezi River Lodge for now, plans were underway to spread it to all the group's properties.
"At the moment only soft furnishings are being attended to at our other hotels with major refurbishment expected to follow later," she said.
Meanwhile, the hotel group is running a promotion for its business partner product where participants stand to win a holiday trip to London or a shopping trip to any one of the following destinations - Singapore, China and Malaysia - with the third prize being a shopping trip to South Africa.
The prizes include return tickets and spending money for two people.
Source - RTG
