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Safeguard wins customer service excellence award

by Business Reporter
14 Nov 2014 at 08:01hrs | Views

The Contact Centre Association of Zimbabwe, which each year makes awards to recognise excellence, professionalism and outstanding achievements in all sectors of the economy, has awarded the Safeguard Security Group its 2014 Customer Service Excellence in the Security Sector Award.

This is the second year in a row that Safeguard, which has ISO 9001:2008 Quality Management Systems Certification, has won the award.

Safeguard, which was established 42 years ago by Ted Mallon, the company's chairman, has grown to become the largest and preferred provider of integrated security systems and services countrywide.

It has four divisions providing the widest range of security products and services available under one roof .

This includes security guard and cash transfer services, alarms and rapid response, CCTV and access control, engineering of physical security barriers such as security gates, burglar bars, fencings, safes and booms, and investigation services that include under-cover operations, tracing, international investigations and the conducting of honesty tests.

It has made a name for itself through its leadership in security technology, providing security solutions that make use of the most up-to-date technology, and its reliability and emphasis on customer service and customer care.

Safeguard Security group chief executive Andrew Mallon says the company has grown on the backbone of four principles: to provide its customers with a range of tried and tested products and services, using the latest technology and systems; to ensure that it provides satisfying long term employment for its staff; transparency and integrity; and  ensuring that the company continually invests in its business.

"Over and above this, the company's founder has instilled pride in the business, a passion for its customers and service and a desire to operate at the highest levels," Mr Mallon said.

He said the company encouraged innovative ideas on how to further improve customer service and products.

"While we have a services type structure, we have a very open approach to ideas and innovations. Our motto is: ‘Everyone is empowered for quality'," he said.

He said he believed the company's commitment to customer service was second to none, and paid tribute to the 5 000 men and women working for the company.

 "Our approach to customers is simple. It is excellence in service, and energy in response" Mr Mallon said.

Source - MHPR
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