Business / Companies
ZESA in dramatic u-turn over tokens
08 Sep 2015 at 01:52hrs | Views
POWER utility Zesa Holdings has reversed a decision to force thousands of its customers owing $1 000 and above to pay $71 upfront before they can be able to purchase prepaid electricity tokens.
In the past few weeks, thousands of people have failed to buy prepaid electricity tokens, unless they paid $71 amount, but Zesa spokesperson Fullard Gwasira yesterday said the new policy that affected almost 80 000 individuals and small businesses had since been withdrawn.
"Changes which had been implemented to the debt amortisation policy for customers owing more than $1 000 were reversed with immediate effect for the moment, to be relooked at again in future at a more opportune time," he said.
"Affected customers categories included over 57 000 domestic customers on prepaid meters and almost 20 000 small business customers on the 3E platform."
In the past few weeks, thousands of people have failed to buy prepaid electricity tokens, unless they paid $71 amount, but Zesa spokesperson Fullard Gwasira yesterday said the new policy that affected almost 80 000 individuals and small businesses had since been withdrawn.
"Changes which had been implemented to the debt amortisation policy for customers owing more than $1 000 were reversed with immediate effect for the moment, to be relooked at again in future at a more opportune time," he said.
"Affected customers categories included over 57 000 domestic customers on prepaid meters and almost 20 000 small business customers on the 3E platform."
Source - Newsday
