News / National
ZIMRA urges staff to be more professional
22 May 2016 at 07:12hrs | Views
The Zimbabwe Revenue Authority (ZIMRA) Acting Commissioner General, Happias Kuzvinzwa, has urged the Authority's staff to be more professional, helpful and polite to clients as they carry out their statutory duties.
"You must always be helpful and courteous to the transacting public, no matter how tired you are," said Kuzvinzwa while addressing staff in Bulawayo on 20 May 2016.
He further acknowledged that the Authority's clients are critical and important since they are the ones who make ZIMRA meet set revenue targets. As such, they deserve respect, courtesy and speed of service.
"Let us help members of the public to understand their rights and obligations. Talk to them in a nice and professional manner, without harassing them," added Kuzvinzwa.
ZIMRA is in the process of enhancing its operational efficiency and effectiveness through a myriad of measures which include standardisation of systems and procedures through the ISO certification route.
"You must always be helpful and courteous to the transacting public, no matter how tired you are," said Kuzvinzwa while addressing staff in Bulawayo on 20 May 2016.
He further acknowledged that the Authority's clients are critical and important since they are the ones who make ZIMRA meet set revenue targets. As such, they deserve respect, courtesy and speed of service.
"Let us help members of the public to understand their rights and obligations. Talk to them in a nice and professional manner, without harassing them," added Kuzvinzwa.
ZIMRA is in the process of enhancing its operational efficiency and effectiveness through a myriad of measures which include standardisation of systems and procedures through the ISO certification route.
Source - Byo24News
