Econet upgrades its call centre

Econet Wireless Zimbabwe has spent $2,5 million for the upgrading of a new contact centre which has increased capacity to over 400%.

The new platform will enable Econet contact centre operators to respond to social media, voice telephony, fax and instant messaging service queries and complaints.

The project was implemented in partnership with Jasco, an international telecommunications support company.  

Speaking on the side-lines of the public unveiling of Services Charter and Contact Centre in Harare yesterday, Econet general manager customer service Otis Makahamadze said the group upgraded its contact centre at a cost of over $2 million and the project was implemented in phases.

He said the new call centre operated using Avaya technology that enabled the Econet to be more efficient and fast to give feedback to their customers.