Business / Companies
Econet Wireless battling to recover debts from TelOne and NetOne
18 Jul 2011 at 08:02hrs | Views
Econet Wireless Zimbabwe limited is battling to recover about $70 million owed by Zimbabwe government parastatals TelOne and NetOne in interconnection fees.
Econet Wireless chairman Tawanda Nyambirai said it had since engaged the government to recover money owed by TelOne while efforts were underway to recover funds from NetOne.
Nyambirai said if less people used landlines to call mobile phones this would limit the debt from increasing.
The company said it planned to invest $5 million in its customer relations management systems in the next 12-18 months to address customer issues that it has been facing over the years.
Nyambirai said the company has realised that its call centres were not enough to meet the 5,7 million subscriber base that the company has.
Executive director, John Pattison, who is responsible for customer services said they have put a request for pricing to various companies that supply equipment for the customer service systems.
Econet Wireless chairman Tawanda Nyambirai said it had since engaged the government to recover money owed by TelOne while efforts were underway to recover funds from NetOne.
Nyambirai said if less people used landlines to call mobile phones this would limit the debt from increasing.
The company said it planned to invest $5 million in its customer relations management systems in the next 12-18 months to address customer issues that it has been facing over the years.
Nyambirai said the company has realised that its call centres were not enough to meet the 5,7 million subscriber base that the company has.
Executive director, John Pattison, who is responsible for customer services said they have put a request for pricing to various companies that supply equipment for the customer service systems.
Source - .
