News / National
Bravo Tours deny claims it declined to assist accident victims
10 Dec 2016 at 06:51hrs | Views
Bravo Bus Company which has been accused by a Bulawayo woman for reneging to assist her and her child following the November 28 accident involving its bus which resulted to her child's hand being amputated has denied the claims indicating that it always assists its clients to secure compensation with the insurance companies.
Nyaradzo Ginyani had said she was a passenger with her children in the Bravo bus when it got involved in an accident along the Bulawayo -Victoria Falls Road and her daughter Buhlebenkosi (6) got seriously injured and eventually lost her arm.
She claimed that Bravo officials were refusing to assist with medical bills and when she went to the offices she was scolded. She said the officials did not want to meet her face to face but spoke with her through intercom.
But Bravo officials in an email sent to Bulawayo24 disputed the woman's claims saying her allegations were full of a lot of inaccuracies.
The email only signed off as the Bravo Team stated that the company is saddened by the accident in question but distanced its self from the woman's claims that it did not commit itself to helping her.
"We are saddened by this accident. As you might be aware, when an accident occurs a lot of victims find themselves in unfamiliar challenges in as far as claiming compensation from insurance companies. We thrive to provide help and guide accident victims on how to claim compensation from the insurer," reads the email in part. "We can not comment on individual cases to the press due to privacy and confidentiality issues. We wish the little ones and other injured people a quick recovery."
The letter did not disclose how the company assisted the woman as the team openly said it can not give more details about individual cases due to privacy and confidentiality of issues.
Ginyani had said after the accident they were ferried to St Lukes Hospital then later transferred to Mpilo Hospital. However; the services at Mpilo Hospital were not satisfactory considering the situation of my daughter. She said they were later transferred to Mater Dei Hospital.
She said her brother Trust went to Bravo Company to ask on how they will assist on the matter and they were refereed to Tristar insurance.
Ginyani said a boss at Tristar continuously ran away avoiding her brother and would even switch off his mobile phone. After almost 2 days he then emailed a letter to Mater Dei Hospital.
"My brother then took quotations to Tristar for all the medical proceedings that were to be done on myself my daughter Buhlebenkosi (6 ) and Bryce Katlego (3)," she said.
She said Trister boss then said they can only pay $300 per patient.
"I went in person to the Bravo offices to inquire on how the balance will be paid since Tristar is paying $300 per patient," she said.
"They denied me entry into the gate despite the fact that I had told them I am an accident victim. Just to say we are sorry; how are you feeling now. Instead, one lady Hilda sent someone with a letter referring me to the insurance company again. I told the lady I am from the insurance company so I wanted to see her boss; and she said to me, I 'm sorry you are not allowed to see him" and she went away."
She said she had to show a gates man the photos of the injured daughter leading him to allow her to get in and directed her to the offices.
"I begged them and they let me in after approximately 20 minutes. When I got in Hilda told me that the company said they can't help me in anyway. They said I chose an expensive hospital because I knew I would afford; so I must bear it by myself. I told her that my daughter's condition demanded a better hospital," Ginyani said.
"I did all that not for prestige, but to save life. She said I was supposed to seek their approval to get a transfer! Imagine! Were they going to approve the transfer; considering that now they don't want to pay? I asked for the way forward and she said the company said they can not assist on the matter."
She said as it is now; the bill is over $3000 and Mater Dei Hospital assisted them on humanitarian basis.
"They were moved by the situation. They wanted to save lives. Buhlebenkosi's left arm was amputated," she said.
Nyaradzo Ginyani had said she was a passenger with her children in the Bravo bus when it got involved in an accident along the Bulawayo -Victoria Falls Road and her daughter Buhlebenkosi (6) got seriously injured and eventually lost her arm.
She claimed that Bravo officials were refusing to assist with medical bills and when she went to the offices she was scolded. She said the officials did not want to meet her face to face but spoke with her through intercom.
But Bravo officials in an email sent to Bulawayo24 disputed the woman's claims saying her allegations were full of a lot of inaccuracies.
The email only signed off as the Bravo Team stated that the company is saddened by the accident in question but distanced its self from the woman's claims that it did not commit itself to helping her.
"We are saddened by this accident. As you might be aware, when an accident occurs a lot of victims find themselves in unfamiliar challenges in as far as claiming compensation from insurance companies. We thrive to provide help and guide accident victims on how to claim compensation from the insurer," reads the email in part. "We can not comment on individual cases to the press due to privacy and confidentiality issues. We wish the little ones and other injured people a quick recovery."
The letter did not disclose how the company assisted the woman as the team openly said it can not give more details about individual cases due to privacy and confidentiality of issues.
Ginyani had said after the accident they were ferried to St Lukes Hospital then later transferred to Mpilo Hospital. However; the services at Mpilo Hospital were not satisfactory considering the situation of my daughter. She said they were later transferred to Mater Dei Hospital.
She said her brother Trust went to Bravo Company to ask on how they will assist on the matter and they were refereed to Tristar insurance.
"My brother then took quotations to Tristar for all the medical proceedings that were to be done on myself my daughter Buhlebenkosi (6 ) and Bryce Katlego (3)," she said.
She said Trister boss then said they can only pay $300 per patient.
"I went in person to the Bravo offices to inquire on how the balance will be paid since Tristar is paying $300 per patient," she said.
"They denied me entry into the gate despite the fact that I had told them I am an accident victim. Just to say we are sorry; how are you feeling now. Instead, one lady Hilda sent someone with a letter referring me to the insurance company again. I told the lady I am from the insurance company so I wanted to see her boss; and she said to me, I 'm sorry you are not allowed to see him" and she went away."
She said she had to show a gates man the photos of the injured daughter leading him to allow her to get in and directed her to the offices.
"I begged them and they let me in after approximately 20 minutes. When I got in Hilda told me that the company said they can't help me in anyway. They said I chose an expensive hospital because I knew I would afford; so I must bear it by myself. I told her that my daughter's condition demanded a better hospital," Ginyani said.
"I did all that not for prestige, but to save life. She said I was supposed to seek their approval to get a transfer! Imagine! Were they going to approve the transfer; considering that now they don't want to pay? I asked for the way forward and she said the company said they can not assist on the matter."
She said as it is now; the bill is over $3000 and Mater Dei Hospital assisted them on humanitarian basis.
"They were moved by the situation. They wanted to save lives. Buhlebenkosi's left arm was amputated," she said.
Source - Byo24News
