EcoCash apologizes for recent service disruptions

EcoCash, Zimbabwe's leading mobile money platform, has addressed recent technical challenges that disrupted services, leaving many users unable to transact smoothly.

In a statement, EcoCash acknowledged the difficulties experienced by customers and partners and attributed the issues to glitches within its core infrastructure.

"The challenge was caused by glitches within our core infrastructure," the statement read. "Our technical teams have been working around the clock with our hardware and software supplier to resolve the issues."

The company assured the public that the technical problems had been resolved, and normal services had resumed.

EcoCash extended a heartfelt apology to its customers for the inconvenience caused by the disruptions:

"We sincerely apologize for the inconvenience caused by the system challenges to all our valued customers."

The platform, which has been a cornerstone of Zimbabwe's financial ecosystem for over a decade, reaffirmed its commitment to providing reliable and convenient services.

"We are determined to ensure that our mobile money platform continues to provide the transacting convenience it has offered to all Zimbabweans for more than 10 years."

Concluding its statement, EcoCash expressed gratitude for the public's patience and support, adding a festive touch:

"Thank you once again for your patience and for your continued support over the years. We wish you all a Merry Christmas."

The disruptions had sparked widespread frustration among EcoCash users, many of whom rely heavily on the platform for day-to-day transactions, including bill payments, remittances, and business operations. The swift resolution of the issues is expected to restore confidence in the platform as it enters the busy festive season.

EcoCash's apology and reassurances signal its commitment to maintaining its reputation as a reliable mobile money service in Zimbabwe's increasingly digital financial landscape.