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The Cape to Cairo Vision: CICM's Service Excellence Awards
After just five short years, the Chartered Institute of Customer Management (CICM)'s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African ...Published: 26 Oct 2017 at 07:40hrs | | by Customer Writer
Zimbabwe Customer Satisfaction Index launched
THE Chartered Institute of Customer Management (CICM) has launched Zimbabwe's first of its kind Customer Satisfaction Index. An Executive Breakfast meeting has been penciled for the 4th of Oct...Published: 22 Sep 2017 at 13:52hrs | | by Agencies
Customer Experience and Service Delivery Symposium on cards
Zim's services delivery under spotlight as the The Zimbabwe Customer Experience and Service Delivery Symposium is set. The Chartered Institute of Customer Management (CICM) in partnership with Contact...Published: 22 Aug 2017 at 12:00hrs | | by Agencies
Zim set tone for the 2016 customer service week celebrations
Customer Service Week (CSW) celebrations have been running since the late 1980s. In the United States of America, the US Congress proclaimed the Customer Service Week a nationally recognised event in ...Published: 17 Sep 2016 at 16:38hrs | | by Rinos Mautsa
All set for 4th Zimbabwe Service Excellence Awards
Captains of industry and several cabinet ministers are expected to grace the 4th Zimbabwe Service Excellence Awards which will be held at Cresta Lodge on the 30th of November 2015. The Zimbabwe Servic...Published: 20 Oct 2015 at 18:26hrs | | by Rinos Mautsa
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