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Econet pins growth prospects on AI-powered solutions
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Leading mobile network operator Econet Wireless Zimbabwe (EWZ) says it is positioning itself to harness vast opportunities presented by artificial intelligence (AI) as it accelerates its digital transformation drive.
Presenting a trading update for the third quarter ended November 30, 2025, the group said AI has become a critical enabler in enhancing network performance, security and customer experience.
"The business is strategically driving towards an autonomous network with capabilities that are designed to prevent and mitigate disruptions by using AI and machine learning," EWZ said.
"These capabilities enable the network to self-configure, self-optimise, self-heal and self-learn, which all enhance network security and customer experience."
As digital adoption continues to accelerate, the company said it remains committed to deploying AI-powered solutions to analyse customer usage trends and deliver highly personalised products and services in real time.
During the period under review, EWZ also rolled out updates to its YamuraiAI chatbot, which allows customers to make enquiries about products and receive end-to-end virtual support.
The group reported strong performance across its business segments, with EcoCash recording a 28 percent growth in customer activity. Transaction volumes increased by 36 percent, supported by a 91 percent rise in wallet funding compared to the same period last year.
The mobile money platform's footprint expanded by 88 percent year-on-year, reflecting Econet's strategy to broaden access to mobile financial services.
The insurance segment also posted robust growth. Individual life insurance policies increased by 10 percent, short-term insurance policy holders grew by 81 percent, while medical aid membership rose by 9 percent compared to the same period last year.
"Ongoing investments in network infrastructure, tailored customer initiatives, and efforts to expand both the mobile financial services footprint and mobile money wallet funding have been key in driving revenue growth across all major business segments," EWZ said.
The group said it will continue leveraging technology-driven innovation, particularly AI, to support sustainable growth and deliver enhanced value to customers.
Presenting a trading update for the third quarter ended November 30, 2025, the group said AI has become a critical enabler in enhancing network performance, security and customer experience.
"The business is strategically driving towards an autonomous network with capabilities that are designed to prevent and mitigate disruptions by using AI and machine learning," EWZ said.
"These capabilities enable the network to self-configure, self-optimise, self-heal and self-learn, which all enhance network security and customer experience."
As digital adoption continues to accelerate, the company said it remains committed to deploying AI-powered solutions to analyse customer usage trends and deliver highly personalised products and services in real time.
During the period under review, EWZ also rolled out updates to its YamuraiAI chatbot, which allows customers to make enquiries about products and receive end-to-end virtual support.
The group reported strong performance across its business segments, with EcoCash recording a 28 percent growth in customer activity. Transaction volumes increased by 36 percent, supported by a 91 percent rise in wallet funding compared to the same period last year.
The mobile money platform's footprint expanded by 88 percent year-on-year, reflecting Econet's strategy to broaden access to mobile financial services.
The insurance segment also posted robust growth. Individual life insurance policies increased by 10 percent, short-term insurance policy holders grew by 81 percent, while medical aid membership rose by 9 percent compared to the same period last year.
"Ongoing investments in network infrastructure, tailored customer initiatives, and efforts to expand both the mobile financial services footprint and mobile money wallet funding have been key in driving revenue growth across all major business segments," EWZ said.
The group said it will continue leveraging technology-driven innovation, particularly AI, to support sustainable growth and deliver enhanced value to customers.
Source - newzimbabwe
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