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ZESA launches national call centre
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The Zimbabwe Electricity Supply Authority (ZESA) has introduced a centralised national call centre to streamline electricity fault reporting and improve its response to outages across the country.
Speaking at a recent community meeting in Pumula, Bulawayo, ZESA officials said the new system is part of efforts to modernise fault tracking, improve accountability, and enhance service delivery in the face of persistent power supply challenges.
"We have launched a national call centre where people can report electricity faults. When you call, you'll receive a reference number, which helps us track the issue and detect trends in specific areas," a ZESA representative told residents.
The utility urged the public to dial 704 to report power outages or infrastructure-related faults. Callers will receive a reference number to confirm the complaint and help ZESA monitor and follow up on reported issues.
While the move was welcomed, ZESA acknowledged that the system is still undergoing improvements and some callers may face delays, especially during staff shift changes.
"The call centre does not close. If your call does not go through immediately, please be patient and try again," the official added.
Residents raised concerns about prolonged blackouts, especially in areas where damaged transformers have not been repaired or replaced for months. ZESA attributed the delays to shortages of spare parts, citing economic challenges.
"In the past, we had readily available spare parts. Today, when a transformer breaks down, it may take time to repair or replace because we first have to source the components," the official explained.
ZESA has come under mounting pressure from residents and businesses, particularly in high-density suburbs, over erratic electricity supplies and slow response times.
The utility expressed hope that the centralised call centre will allow for better resource deployment, faster identification of problem areas, and improved communication with affected customers.
As Zimbabwe continues to grapple with power supply challenges, authorities are banking on better fault management systems and community engagement to reduce outages and restore public confidence in the utility's operations.
Speaking at a recent community meeting in Pumula, Bulawayo, ZESA officials said the new system is part of efforts to modernise fault tracking, improve accountability, and enhance service delivery in the face of persistent power supply challenges.
"We have launched a national call centre where people can report electricity faults. When you call, you'll receive a reference number, which helps us track the issue and detect trends in specific areas," a ZESA representative told residents.
The utility urged the public to dial 704 to report power outages or infrastructure-related faults. Callers will receive a reference number to confirm the complaint and help ZESA monitor and follow up on reported issues.
While the move was welcomed, ZESA acknowledged that the system is still undergoing improvements and some callers may face delays, especially during staff shift changes.
"The call centre does not close. If your call does not go through immediately, please be patient and try again," the official added.
Residents raised concerns about prolonged blackouts, especially in areas where damaged transformers have not been repaired or replaced for months. ZESA attributed the delays to shortages of spare parts, citing economic challenges.
"In the past, we had readily available spare parts. Today, when a transformer breaks down, it may take time to repair or replace because we first have to source the components," the official explained.
ZESA has come under mounting pressure from residents and businesses, particularly in high-density suburbs, over erratic electricity supplies and slow response times.
The utility expressed hope that the centralised call centre will allow for better resource deployment, faster identification of problem areas, and improved communication with affected customers.
As Zimbabwe continues to grapple with power supply challenges, authorities are banking on better fault management systems and community engagement to reduce outages and restore public confidence in the utility's operations.
Source - CITE
