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Stanbic named 2023 bank of the year by the banker
Harare, 12 December 2023 - Stanbic Bank has been selected 2023 Bank of the Year in Zimbabwe by world renown London-based magazine, The Banker, cementing its place as one of the country's leading finan...Published: 13 Dec 2023 at 09:24hrs | 5 | by Stephen Jakes
Stanbic scoops three prestigious awards
Harare, 24 October 2023 - Stanbic Bank Zimbabwe scooped three prestigious awards - two at the Banks and Banking Survey sponsored by financial services institution, FCB and publishing company, Alpha Me...Published: 25 Oct 2023 at 20:39hrs | 3 | by Agencies
Turkish Airlines has not made any formal communication with Zimbabwe
Civil Aviation Authority of Zimbabwe's acting general manager, Tawanda Gusha has said Turkish Airlines has not made any formal communication with Zimbabwe to establish flights between Harare and Turke...Published: 25 Jun 2018 at 08:56hrs | | by Staff reporter
The Cape to Cairo Vision: CICM's Service Excellence Awards
After just five short years, the Chartered Institute of Customer Management (CICM)'s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African ...Published: 26 Oct 2017 at 07:40hrs | | by Customer Writer
Zimbabwe Customer Satisfaction Index launched
THE Chartered Institute of Customer Management (CICM) has launched Zimbabwe's first of its kind Customer Satisfaction Index. An Executive Breakfast meeting has been penciled for the 4th of Oct...Published: 22 Sep 2017 at 13:52hrs | | by Agencies
Customer Experience and Service Delivery Symposium on cards
Zim's services delivery under spotlight as the The Zimbabwe Customer Experience and Service Delivery Symposium is set. The Chartered Institute of Customer Management (CICM) in partnership with Contact...Published: 22 Aug 2017 at 12:00hrs | | by Agencies
Zimbabwean businesses urged to value customer service
Zimbabwean businesses have been urged to value customer services as a way of boosting sales and increasing revenue streams.Contact Centre Association of Zimbabwe (CCAZ) southern region...Published: 15 Apr 2017 at 14:57hrs | 1 | by Staff reporter
Zim set tone for the 2016 customer service week celebrations
Customer Service Week (CSW) celebrations have been running since the late 1980s. In the United States of America, the US Congress proclaimed the Customer Service Week a nationally recognised event in ...Published: 17 Sep 2016 at 16:38hrs | | by Rinos Mautsa
Fly Africa squabbles take new twist
Local Fly Africa shareholders Nu Aero Pvt Limited, have accused their foreign partners, FlyAfrica.com of externalising money from the business, in a sensational twist to squabbles that have rocked the...Published: 30 Nov 2015 at 05:18hrs | | by Staff reporter
Khaya Moyo urges private sector to leverage on call centres to create jobs
Government has called upon the private sector to invest in call centres so as to create more jobs within the economy.A call centre is basically a facility that is equipped to handle large amou...Published: 06 Nov 2015 at 15:35hrs | | by Staff reporter
Telecel hauls three awards at Service Excellence Awards ceremony
Telecel Zimbabwe has won three awards during the recent Contact Centre Association of Zimbabwe, CCAZ, Service Excellence Awards, the awards were for 1st prize Customer Service Executive of the Year, 1...Published: 03 Nov 2015 at 14:06hrs | | by Staff Reporter
Zimbabwe has potential to build call centres to attract $100 million in FDI
CCAZ says Zimbabwe has the potential to build a call centre industry contributing $100 million in foreign direct investment (FDI). This comes after the call centre industry is on a rebound...Published: 03 Nov 2015 at 06:03hrs | | by Staff reporter
All set for 4th Zimbabwe Service Excellence Awards
Captains of industry and several cabinet ministers are expected to grace the 4th Zimbabwe Service Excellence Awards which will be held at Cresta Lodge on the 30th of November 2015. The Zimbabwe Servic...Published: 20 Oct 2015 at 18:26hrs | | by Rinos Mautsa
Telecel scoops various excellence awards
Telecel Zimbabwe was last week, for the second year running, presented with the Best Call Centre Award at the Contact Centre Association of Zimbabwe (CCAZ) Customer Service Excellence awards cere...Published: 18 Oct 2013 at 05:10hrs | | by Mike Hamilton
Zim customer care poor: Survey
Local companies, especially those in the services sector, have been urged to embrace the need to train their staff in customer service or any related staff developmental programmes to improve service ...Published: 21 Jun 2013 at 07:02hrs | | by Staff Reporter
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