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The Cape to Cairo Vision: CICM's Service Excellence Awards
After just five short years, the Chartered Institute of Customer Management (CICM)'s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African ...Published: 26 Oct 2017 at 07:40hrs | | by Customer Writer
Zimbabwe Customer Satisfaction Index launched
THE Chartered Institute of Customer Management (CICM) has launched Zimbabwe's first of its kind Customer Satisfaction Index. An Executive Breakfast meeting has been penciled for the 4th of Oct...Published: 22 Sep 2017 at 13:52hrs | | by Agencies
Customer Experience and Service Delivery Symposium on cards
Zim's services delivery under spotlight as the The Zimbabwe Customer Experience and Service Delivery Symposium is set. The Chartered Institute of Customer Management (CICM) in partnership with Contact...Published: 22 Aug 2017 at 12:00hrs | 1 | by Agencies
Defiant protesters dare Mugabe
Pro-democracy activists have vowed to continue holding protests against President Robert Mugabe and his under-fire government, despite increased State thuggery and human rights violations by secur...Published: 23 Nov 2016 at 13:44hrs | 2 | by Staff reporter
Zim set tone for the 2016 customer service week celebrations
Customer Service Week (CSW) celebrations have been running since the late 1980s. In the United States of America, the US Congress proclaimed the Customer Service Week a nationally recognised event in ...Published: 17 Sep 2016 at 16:38hrs | 1 | by Rinos Mautsa
Zim customer care poor: Survey
Local companies, especially those in the services sector, have been urged to embrace the need to train their staff in customer service or any related staff developmental programmes to improve service ...Published: 21 Jun 2013 at 07:02hrs | 1 | by Staff Reporter
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