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Stanbic named best banking brand in Zimbabwe
Stanbic Bank Zimbabwe has been named the Best Banking Brand in Zimbabwe by the internationally acclaimed Global Brands Magazine, further cementing its reputation as a leader in the financial services ...Published: 05 Jun 2025 at 11:35hrs | 147 | by Staff reporter
NMBZ finalises US$70m external credit lines
Zimbabwe Stock Exchange-listed financial services group NMBZ Holdings is on the verge of securing external lines of credit worth over US$70 million, as part of its broader strategy to unlock US$100 mi...Published: 19 May 2025 at 09:19hrs | 84 | by Staff reporter
Stanbic named best ovderall bank 2024
Harare, 17 December 2024 - Stanbic Bank Zimbabwe has been named the overall best performing bank at the Banks and Banking Survey Awards 2024 sponsored by First Capital Bank. Stanbic Bank has n...Published: 17 Dec 2024 at 09:15hrs | 472 | by Agencies
POSB rolls-out ATMS
The People's Own Savings Bank (POSB) has rolled out 15 advanced Automated Teller Machines (ATMs) across its service centres as part of enhancing customer experience and convenience.This is the...Published: 10 Feb 2024 at 06:29hrs | 5 | by Staff reporter
Econet launches Zimbabwe's first eSIM service
Econet Wireless, Zimbabwe's leading telecommunications and technology company, has unveiled the country's first eSIM service for both prepaid and post-paid customer packages."We are delighted ...Published: 25 Sep 2023 at 18:26hrs | 246 | by Staff reporter
fastjet commits to Zimbabwe, regional connectivity
As the tourism sector improves following a decline between 2020 and 2022 due to the Covid-19 pandemic, airlines are beginning to record meaningful business. With Zimbabwe largely improving the ease of...Published: 07 Aug 2023 at 21:49hrs | 16 | by Staff reporter
Zinara suspends employees over fraud
The Zimbabwe National Road Administration (Zinara) says it has suspended nine employees deployed at various tollgates for fraudulent activities.In an internal communique from the risk and loss...Published: 24 Jul 2023 at 06:49hrs | 1 | by Staff reporter
Zimbabwe and SA telcos hit hard by worsening energy crisis in the region
Telecommunication companies have been hit hard by the worsening energy crisis in the southern Africa region, which has seen daily national power grid electricity outages of up to 16 hours.The ...Published: 22 May 2023 at 19:48hrs | | by Staff reporter
Econet apologizes over network challenges
Econet Wireless Zimbabwe has apologised over network challenges experienced over the past week, and said it was now confident the challenges had now been fully resolved. "We sincerely regret t...Published: 17 May 2023 at 21:24hrs | 1 | by Staff reporter
Econet re-opens Bulawayo shop
ECONET Wireless Zimbabwe on Friday re-opened its refurbished main shop in Bulawayo, which was closed for extensive renovations in April this year.The refurbishment is part of Econet's ongoing ...Published: 03 Oct 2022 at 19:49hrs | 3 | by Staff reporter
TelOne picks EOS Data for agric platform
TelOne, the State-owned telecommunications company, has picked EOS Data Analytics (EOSDA), a global provider of AI-powered satellite imagery analytics, to provide a platform that allows farmers to mon...Published: 22 Sep 2022 at 05:59hrs | | by Staff reporter
EcoCash introduces Thembie the chatbot
EcoCash, Zimbabwe's leading mobile money platform and a subsidiary of EcoCash Holdings – the diversified digital and fintech group listed on the Zimbabwe Stock Exchange – on has added another digi...Published: 28 Jul 2022 at 06:37hrs | 8 | by Staff reporter
Power imports cost Zesa US$17m monthly
THE Zimbabwe Electricity Supply Authority (Zesa) requires US$17 million per month for power importation to augment local supplies which are set to receive a major boost with coming on line of Hwange u...Published: 27 Jul 2022 at 06:27hrs | 1 | by Staff reporter
VAYA Technologies relaunches online bidding platform
VAYA Technologies Zimbabwe, a subsidiary of EcoCash Holdings Zimbabwe Limited, has re-launched BidBuddie, an online bidding platform that allows customers to bid and buy, auction and sell virtually an...Published: 21 Jun 2022 at 16:13hrs | 12 | by Staff reporter
Econet scoops best ZITF stand award
Telecommunications giant Econet Wireless yesterday scooped the award for the best overall stand at this years' Zimbabwe International Trade Fair (ZITF) for its ultra-modern exhibition stand, which dre...Published: 30 Apr 2022 at 16:10hrs | 3 | by Staff reporter
Zimbabwean ice cream maker a hit in SA
FROM a tender age, Dr Tapiwa Guzha (35), a Zimbabwean based in Cape Town, South Africa, loved cooking and eating indigenous fruits and vegetables from his grandmother's rich nutrition garden in Marlbo...Published: 21 Mar 2022 at 06:35hrs | 1 | by Staff reporter
Steward Bank confident it has turned the corner
Steward Bank, which is considered a pioneer of mobile banking on the local market, has already begun the second phase of its system upgrade that is largely expected to consolidate its success in minim...Published: 13 Mar 2022 at 08:02hrs | | by Staff reporter
TM Pick n Pay to increase supermarkets
Meikles Limited intends to expand its supermarket segment, trading as TM Pick n Pay, with new stores already in the pipeline, as the group consolidates its market share.Like any other sector, ...Published: 23 Dec 2021 at 05:35hrs | 9 | by Staff reporter
NetOne top clients get VIP treatment
MOBILE network operator NetOne last Friday unveiled a high-value customer service centre (HVCSC) to improve customer experience, boost revenue and grow market share.The facility will see high ...Published: 14 Dec 2021 at 05:46hrs | 11 | by Staff reporter
Econet introduces US$1 bundle promotion
ECONET Wireless Zimbabwe, the country's largest mobile network operator, has introduced a new US$1 promotional bundle that is set to offer more convenience and greater airtime purchase options for its...Published: 12 Dec 2021 at 19:53hrs | 10 | by Staff reporter
Steward Bank profit up 263% to $252 million HY
STEWARD Bank Zimbabwe has shrugged the disruptive impact of the Covid-19 pandemic and inflationary pressures to report impressive half-year financial results to+ August 31, 2021.The bank, a su...Published: 23 Nov 2021 at 05:55hrs | 15 | by Staff reporter
New money transfer firm enters Zimbabwe market
A new international money transfer company, Mojo Mula Transfers, has entered Zimbabwe's financial market after partnering with retail giant, OK Zimbabwe to open branches across the country.The...Published: 17 Nov 2021 at 05:06hrs | 21 | by Staff reporter
Econet network upgrade targets increased coverage, improved customer experience
HARARE - Econet Wireless Zimbabwe has embarked on a network expansion programme that will see the country's largest mobile network operator add 130 new sites as it upgrades its existing base stations ...Published: 25 Oct 2021 at 20:19hrs | | by Agencies
10 Insurance technology trends for 2022
Technology and the insurance sector go hand-in-hand. According to a recent survey by Accenture, insura...Published: 06 Oct 2021 at 12:15hrs | 33 | by Staff Reporter
'Prepare for 5G or perish'
ZIMBABWEAN firms must start preparing for fifth-generation (5G) mobile networks to adapt to changes taking place in the telecoms industry, according to telecoms executive and former NetOne chief execu...Published: 01 Aug 2021 at 06:48hrs | 18 | by Staff reporter
Lockdown internet demand boosts TelOne
STATE-OWNED telecoms operator TelOne last year realised inflation-adjusted revenue growth of 147% to ZW$4.7 billion compared to the corresponding period in 2019 due to an upsurge in the demand for bro...Published: 03 Jul 2021 at 21:31hrs | | by Staff reporter
TelOne targets to recover US$8m
INFORMATION Communication Technology, Postal and Courier Services minister Jenfan Muswere says state-run telecommunications firm, TelOne, must recover the ZW$720 million (US$8,42 million) owed by cust...Published: 02 Jul 2021 at 19:34hrs | 2 | by Staff reporter
Econet launches revamped 'YoMix' app with rich, new features for wider customer base
Econet Wireless - Zimbabwe's largest mobile network operator by customer base and network coverage - has re-launched its popular YoMix mobile application (app), extending its use to the rest of ...Published: 27 Jun 2021 at 21:14hrs | 39 | by Agencies
Identity theft a reality, be on high alert
IN the past few days, a crime alert message went viral on social media platforms warning of identity theft.The truth of the matter is, your identity can be stolen in so many different ways. To...Published: 27 May 2021 at 07:19hrs | 24 | by Jacob Kudzayi Mutisi
Steward Bank in major banking system upgrade
Steward Bank, the largest bank by customer base, is this weekend undertaking its biggest system upgrade since its acquisition from TN Bank in 2013. The Cassava Smartech-owned bank is upgrading...Published: 01 Apr 2021 at 18:46hrs | 4 | by Agencies
NMB opens Money Transfer and DSTV Centre
It is now possible to experience quick and focused service when collecting money sent from abroad and paying DSTV subscriptions. NMB Bank has opened a centre in Harare's central business district dedi...Published: 03 Mar 2021 at 13:56hrs | | by Agencies
Econet unveils AI-powered Chatbot 'Yamurai' to enhance customer experience
Econet Wireless Zimbabwe has launched a customer service enhancing Chatbot named Yamurai, to empower its customers and improve their customer experience.Econet said the Artificial Intelligence...Published: 09 Feb 2021 at 17:42hrs | 4 | by Agencies
Stanbic bank employs virtual assistant for enhanced client experience
Stanbic Bank has launched a virtual assistant/a chatbot, aptly named "Stan", set to shorten the response time for customer queries as part of the bank's digitization drive.The chatbot, Stan, h...Published: 03 Feb 2021 at 08:58hrs | 1 | by Agencies
Gamification and its impact on the online gambling sphere
Chances are you have experienced gamification multiple times, even you don't realize it. Gamification is a marketing strategy used by businesses to enhance customer experience and increase brand loyal...Published: 07 Aug 2019 at 12:40hrs | 11 | by Staff Writer
Top entrepreneurs, firms talk service innovation
A CUSTOMER service symposium held last week attracted Zimbabwe's top entrepreneurs and firms, including quoted companies who gathered in Harare to explore strategies on how the country could catch up ...Published: 17 Sep 2018 at 07:03hrs | | by Staff reporter
Africa's customer experience experts descend on Cape Town
Cape Town, July 27, 2018: Africa's top customer experience experts are gathering Cape Town for the 7th annual Customer Experience Management Africa Summit, held at the Cape Town International Conventi...Published: 27 Jul 2018 at 07:59hrs | 1 | by Agencies
MTN increase LTE coverage and download speeds
MTN increased its coverage and improved the customer experience on its network between January and May 2018, according to chief technology and information officer Giovanni Chiarelli.Speaking d...Published: 21 Jun 2018 at 13:32hrs | 25 | by MyBroadband
fastjet maintains punctuality in Q1
Low cost carrier, fastjet, ended the first quarter of 2018 with an on-time performance of 90% across its network, underlining its reliability and punctuality.The airline operates in Tanzania, ...Published: 03 May 2018 at 07:03hrs | | by Staff rpeorter
Econet launches Zimbabwe's first 'open network'
Econet Wireless Zimbabwe has launched a multi-purpose web self-care service that will give its customers control of their line account profiles. The service will also allow customers to provis...Published: 20 Apr 2018 at 07:27hrs | | by Staff reporter
Econet goes hi-tech in customer experience
Listed telecoms and tech giant, Econet Wireless Zimbabwe (EWZ), has taken the lead in the use of artificial intelligence to manage its customer services support in a move set to significantly improve ...Published: 15 Mar 2018 at 05:55hrs | 1 | by Staff reporter
NetOne compensates OneFusion customers
MOBILE Telecommunications giant NetOne on Monday compensated subscribers on its OneFusion package, who were affected by challenges relating to bundles offered on the popular offering in recent months....Published: 08 Mar 2018 at 05:28hrs | | by Staff reporter
BA in business class racism storm
Air safety and how passengers are being treated both by airlines and fellow passengers has once again become a hot topic after local award-winning music group Black Motion were escorted off a British ...Published: 06 Dec 2017 at 08:55hrs | 1 | by Staff reporter
Customer Experience and Service Delivery Symposium on cards
Zim's services delivery under spotlight as the The Zimbabwe Customer Experience and Service Delivery Symposium is set. The Chartered Institute of Customer Management (CICM) in partnership with Contact...Published: 22 Aug 2017 at 12:00hrs | 1 | by Agencies
Econet to embark on major data network upgrade
Econet Wireless Zimbabwe, which controls 98 percent of the Long Term Evolution data customer market share, has announced a major data network upgrade that will see the mobile network market leader ach...Published: 13 Jul 2017 at 07:02hrs | | by Staff reporter
TelOne retrenches 300 workers, slashes salaries
FIXED telecommunications service provider, TelOne has retrenched 300 workers since 2014 and will continue to downsize its workforce in a bid to keep its business afloat in the wake of continued declin...Published: 02 Jul 2017 at 10:37hrs | 3 | by Staff reporter
TelOne in a bid to improve customer care in Bulawayo
TELONE has opened a state-of-the-art client service shop in Bulawayo in a bid to improve customer care and reduce capital expenditure.This client service shop was opened in compliance with Gov...Published: 01 May 2017 at 14:03hrs | | by Staff reporter
Zimbabwean businesses urged to value customer service
Zimbabwean businesses have been urged to value customer services as a way of boosting sales and increasing revenue streams.Contact Centre Association of Zimbabwe (CCAZ) southern region...Published: 15 Apr 2017 at 14:57hrs | 2 | by Staff reporter
Data providers in bruising rat race
AS mobile broadband service providers compete for the hearts and wallets of local consumers, a bruising rat race is gradually developing in the sector, raising hope prices might decline to reasonable ...Published: 09 Apr 2017 at 08:12hrs | 4 | by Africa Moyo
Air Botswana discontinues Harare flights
AIR Botswana has suspended the Gaborone-Harare and Gaborone-Lusaka routes as of last weekend as part of the airline's plans to enhance the schedule rationalisation exercise for the upcoming summer...Published: 17 Nov 2016 at 04:59hrs | 2 | by Staff reporter
Telecel continues on mobile data upgrade
Telecel Zimbabwe continues to listen to its customers and their thirst for better internet. Accordingly, Telecel has undergone a massive data network improvement exercise by upgrading and increasing r...Published: 21 Sep 2016 at 13:47hrs | | by Agencies
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