News / Local
Econet respond to data outcry
12 Jan 2017 at 18:42hrs | Views
Econet has responded to an outcry from subscribers after an increase in voice call and data service charges.
Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) announced a new range of punitive charges affecting all mobile service providers.
According to the new schedule, consumers will have to shoulder an increase of more than 2 000 percent on data costs. Previously $1 would buy one a daily 250MB enough to go on various social media sites and uploading of pictures and music.
This $1 is now only enough for 10MB, which represents a 2 400 percent increase.
Econet now charges $1 for a 10 MB with a bonus of 10 MB on Wi-Fi and 2,5GB (plus the same amount in bonus Wi-Fi) now pegged at $50.
Below is a statement from Econet :
Dear Valued Customers,
Econet acknowledges that our recent implementation of the new floor pricing for data which was done in compliance with the directive that was issued to all mobile network operators by the industry Regulator (POTRAZ) has not only inconvenienced you our valued Customers but has caused you pain.
We have read and listened to the feedback that you have shared with us in respect to this action. We assure you that we take this feedback with the seriousness that it deserves and we are engaging the Regulator on the matter.
Our goal continues to seek to consistently provide you with convenience, choice and value for money.
However, we believe and trust that you are aware that Econet operates in a regulated industry and as the industry leader we are obligated to comply with the directives which are issued to us by the Regulator from time to time and this directive is one such instance.
Having said this, we would like to advise you that we will continue engaging the Regulator on the impact this has had on you, our valued Customers so that we can continue to provide you with the highest quality services which will transform your lives.
We are committed to providing you with quality service!
Douglas Mboweni Chief Executive Officer
Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) announced a new range of punitive charges affecting all mobile service providers.
According to the new schedule, consumers will have to shoulder an increase of more than 2 000 percent on data costs. Previously $1 would buy one a daily 250MB enough to go on various social media sites and uploading of pictures and music.
This $1 is now only enough for 10MB, which represents a 2 400 percent increase.
Econet now charges $1 for a 10 MB with a bonus of 10 MB on Wi-Fi and 2,5GB (plus the same amount in bonus Wi-Fi) now pegged at $50.
Below is a statement from Econet :
Dear Valued Customers,
Econet acknowledges that our recent implementation of the new floor pricing for data which was done in compliance with the directive that was issued to all mobile network operators by the industry Regulator (POTRAZ) has not only inconvenienced you our valued Customers but has caused you pain.
We have read and listened to the feedback that you have shared with us in respect to this action. We assure you that we take this feedback with the seriousness that it deserves and we are engaging the Regulator on the matter.
Our goal continues to seek to consistently provide you with convenience, choice and value for money.
However, we believe and trust that you are aware that Econet operates in a regulated industry and as the industry leader we are obligated to comply with the directives which are issued to us by the Regulator from time to time and this directive is one such instance.
Having said this, we would like to advise you that we will continue engaging the Regulator on the impact this has had on you, our valued Customers so that we can continue to provide you with the highest quality services which will transform your lives.
We are committed to providing you with quality service!
Douglas Mboweni Chief Executive Officer
Source - Byo24News
