Zimbabwe moves to cut voice and data costs

Government is moving to lower the cost of voice and data services by reviewing levies and taxes in the ICT sector, as part of broader efforts to bridge the digital divide and support the growth of a modern digital economy.

The initiative was outlined during the Ministry of ICT, Postal and Courier Services' annual stakeholder engagement, where industry players assessed sector performance and provided input into the 2026 Strategic Action Plan.

Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) Director-General Dr Gift Machengete said significant progress had been made in expanding digital access, particularly in underserved communities and schools.

"Our digital centres across the country are making a positive impact by giving young people access to modern digital equipment and infrastructure," Dr Machengete said. "Last year, we established dozens of digital centres as part of our mandate to sustain a modern digital economy."

Telecommunications operators, through the Telecommunications Operators Association of Zimbabwe (TOAZ), highlighted major cost drivers that continue to influence data and voice tariffs. These include regulatory fees, municipal charges and other statutory costs.

Responding to the concerns, ICT, Postal and Courier Services Minister Honourable Tatenda Mavetera said Government was already taking steps to address the issues through a broader review of levies and fees across the economy.

"The concerns raised by the telcos require urgent action, and Government has already slashed levies and fees for the ICT sector," said Minister Mavetera. "The reduction of levies for municipal authorities will ultimately go a long way in reducing cost drivers for data and voice services."

Officials said once the relevant Statutory Instrument is gazetted, the revised framework is expected to result in more competitive tariffs, easing the burden on consumers while ensuring the sustainability of the sector.

The reforms are part of Government's wider digital transformation agenda aimed at improving affordability, expanding connectivity and positioning ICTs as a key enabler of economic growth and improved service delivery.