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Netone 'overbilling' OneFusion data service

by Takudzwa Chiwara
26 Dec 2017 at 14:32hrs | Views
State owned telecoms firm Netone is allegedly 'overbilling' its data services for its monthly package OneFusion, with some subscribers reporting it to being depleted in a few days without use.

Over 500 Netone subscribers took to Facebook and other social media platforms to launch their complaint of OneFusion data bundle being consumed rapidly without being effectively utilised.

Overbilling of telecoms services has been a born of contention in Zimbabwe as clients from other service providers have complained of the disservice. "I'm tired of having bundles disappear from my fon (phone) like that; I have recharged three times in one week," said Cleopatra Saranewako, a facebook user. Another facebook user, Lionel Mapisa, said: "Very true bought $20 ddnt last 5 days 1.7gig of data."

"Ini ndakajusa on two occasions this month ndichiita less than a week ne300mb of which ndaimboita almost a month. Ndaitoshaya kuti chii chirikumboitika," said Mike Magaya on Facebook.

Netone's clients also pointed out that the Onefusion Facebook bundle had ceased to play videos found on that social media network, while others complained of a slow internet speed when downloading media on Whatsapp, social media application.

Responding to the queries, Netone through its OneFusion page said: "Good day valued customers, we are sorry for the inconveniences caused, we are working on the issue so that normalcy can be restored.

The OneFusion package ranges from $3 to $200, with the $5 package being popular as it comes with 300MB data, 700MB Whatsapp bundle, 900MB Facebook bundle, 60 Mins OnNet, 18 Mins OffNet, and 10 SMS's all valid for a month.

According to a third quarter report by the Postal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ), Netone registered an active subscriptions increase of 0.5 percent from 4 845 458 to 4 868 897.

Netone is targeting a 5 percent increase for its active subscriber base next year.

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Source - Takudzwa Chiwara

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