News / National
Mixed feelings about TTI officials' conduct
05 Nov 2024 at 08:13hrs | Views
Bulawayo residents have voiced mixed reactions regarding the actions of Tendy Three Investment (TTI) officials who allegedly harassed a motorist suffering from a medical condition. Last week, TTI's enforcement team reportedly clamped the car of a woman in the city's central business district (CBD), despite her informing them that she was unwell and unable to park properly.
The woman, whose name has not been disclosed, recounted the incident, explaining that TTI workers ignored her pleas and insulted her before clamping her vehicle. "I told them I was not feeling well and could no longer drive the vehicle to park it correctly," she said. "They insulted me and clamped my vehicle after I had told them my condition." She added that she fainted shortly afterward and had to be assisted by a security officer who called for a nurse and an ambulance, which transported her to the hospital.
The incident has sparked criticism from local residents and leaders. Bulawayo Progressive Residents Association provincial secretary Thabani Ndlovu expressed disappointment, criticizing TTI's customer relations. "They are failing to work well with residents, as they have been harassing them and lack communication skills," said Ndlovu. He also noted that TTI management's failure to address the incident publicly reflects poorly on their regard for residents' well-being.
Winos Dube, chairperson of the Bulawayo United Resident Association, called the incident regrettable and urged for patience among residents, while also highlighting the need for a thorough investigation. "In every organization, there are some workers who fail to work well with customers," said Dube. "The incident should be investigated so that those responsible are held accountable." He also acknowledged TTI's efforts to bring order to the CBD, noting improvements in parking management and reduced parking fees.
Meanwhile, the woman involved reported that no TTI officials have reached out to her since the incident, except for Bulawayo City Council communications manager Nesisa Mpofu. Efforts to get a comment from TTI spokesperson Caroline Nleya were unsuccessful, as she declined to respond despite multiple attempts by Southern Eye.
The situation has raised questions over TTI's approach to customer service and the need for sensitivity training for its staff as they enforce regulations in the city.
The woman, whose name has not been disclosed, recounted the incident, explaining that TTI workers ignored her pleas and insulted her before clamping her vehicle. "I told them I was not feeling well and could no longer drive the vehicle to park it correctly," she said. "They insulted me and clamped my vehicle after I had told them my condition." She added that she fainted shortly afterward and had to be assisted by a security officer who called for a nurse and an ambulance, which transported her to the hospital.
The incident has sparked criticism from local residents and leaders. Bulawayo Progressive Residents Association provincial secretary Thabani Ndlovu expressed disappointment, criticizing TTI's customer relations. "They are failing to work well with residents, as they have been harassing them and lack communication skills," said Ndlovu. He also noted that TTI management's failure to address the incident publicly reflects poorly on their regard for residents' well-being.
Winos Dube, chairperson of the Bulawayo United Resident Association, called the incident regrettable and urged for patience among residents, while also highlighting the need for a thorough investigation. "In every organization, there are some workers who fail to work well with customers," said Dube. "The incident should be investigated so that those responsible are held accountable." He also acknowledged TTI's efforts to bring order to the CBD, noting improvements in parking management and reduced parking fees.
Meanwhile, the woman involved reported that no TTI officials have reached out to her since the incident, except for Bulawayo City Council communications manager Nesisa Mpofu. Efforts to get a comment from TTI spokesperson Caroline Nleya were unsuccessful, as she declined to respond despite multiple attempts by Southern Eye.
The situation has raised questions over TTI's approach to customer service and the need for sensitivity training for its staff as they enforce regulations in the city.
Source - the chronicle
