Econet sounds alarm over surge in EcoCash scams, phone thefts

Econet Wireless Zimbabwe has issued a warning to residents in Gutu and Bikita following a surge in EcoCash-related scams and mobile phone thefts, which have left many customers at risk of financial losses.

Speaking at the Zimbabwe Republic Police (ZRP) Masvingo Province Awareness Campaign at Gedhemaranganyika Business Centre, Chief Budzi's area, Econet's area manager for Gutu and Bikita, Principle Fungai Chikaura, said criminals are increasingly exploiting unsuspecting EcoCash users despite the platform's strong security measures.

"EcoCash is secure, but criminals are taking advantage of people's lack of awareness," Chikaura said. "We continue to receive reports of scammers calling customers, pretending to be Econet employees, and demanding EcoCash PINs."

He stressed that no Econet staff member will ever request a customer's security PIN, and urged the public to treat any such calls as criminal attempts.

Scammers reportedly use deceptive tactics, including claims of network upgrades, account verification, or promises of prizes to trick users into revealing sensitive information. Chikaura advised residents not to click on suspicious links or respond to unsolicited messages, even during promotional campaigns like Joy After Joy.

"All official communication from Econet is through verified social media platforms, our official website, or recognised customer care hotlines. We never send random links asking customers to claim prizes," he said.

Chikaura praised the awareness campaign, highlighting the importance of collaboration between law enforcement, service providers, and the public to curb fraud and cybercrime. Residents are encouraged to report any suspicious calls, messages, or transactions immediately to Econet or the police.

Mobile phone theft also remains a serious concern, as stolen devices are often exploited to access EcoCash accounts lacking adequate security measures.

The campaign brought together police officers, traditional leaders, community members, and private sector stakeholders to promote crime prevention and digital safety in the region.